My Care empowers service user with his MS Journey
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July 17, 2025
Jake Reilly, who is 24 and from Downpatrick has spoken about how My Care has transformed his healthcare journey after being diagnosed with Multiple Sclerosis (MS) in September 2024. Jake attends the Medical Day Case Unit at the Ulster Hospital every six weeks to receive an infusion and says the app has been a “game changer.”
‘My Care’ is a user-friendly digital app that gives patients secure access to their Health and Social Care information, including some hospital test results, hospital appointments and correspondence. With over 180,000 people in Northern Ireland already signed up, the app is empowering people to take a more active role in managing their health. 
Reflecting on his experience, Jake explained, “When I initially received my diagnosis, I was very anxious. I signed up to My Care straight away and it completely changed how I felt about my treatment. I was no longer waiting at home for letters to arrive, my appointments appeared on the app, which gave me peace of mind.”
Jake continued, “My Care is so useful for seeing the dates and times of my appointments so I do not forget them. Staff can message me directly about my treatment and I can see those messages as soon as they are sent. I also have access to all my information, whether it is from a consultation or a letter and I can view some of my test results. It really puts me in control of my healthcare.”
Encouraging others to take advantage of the app, Jake added, “Definitely download My Care, it is the future of healthcare and the modern way to look after your health.”
Ward Clerk at the Medical Day Case Unit, Michelle McIntyre, highlighted how My Care benefits both hospital patients and staff, saying, “My Care is amazing. Patients tell me how much it helps them. They tend not to forget their appointments, so fewer appointments go to waste.
“It also reduces the number of calls we get from patients asking for appointment details and with fewer letters being sent out, we are not using as much paper! Patients can even access some of their test results directly, which saves time and reduces anxiety.
“The app helps patients feel more in control and better informed about their care. They can check-in online for appointments too, so we know they have not forgotten. We always encourage patients to sign up and help them through the process. It is a fantastic app that really makes a difference to patient care.”
Watch Jack and Michelle talk about My Care below or for more information please visit: https://dhcni.hscni.net/my-care/
If you require further support please email mycarehelpdesk@hscni.net or call 028 9536 8180
Watch Jake and Michelle talk about My Care
Jack Reilly downloaded the My Care app the minute he heard about it and hasn’t looked back.
Page last updated: 17 July 2025