Epic customer Go-Live experiences – lessons learned from the frontline at Great Ormond Street (GOSH)
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September 7, 2023
The latest Digital Dispatches webinar that took place on Friday 4 August focused on staff who had been involved in the implementation of Epic at Great Ormond Street Hospital for Children (GOSH).Sarah Newcombe, CNIO at GOSH and London region NHSE and Richard Collins, Programme Director during the implementation at GOSH, discussed the significance of an Epic installation and the importance of how this has changed the healthcare system at GOSH.
During the webinar, GOSH’s experience was discussed, this included both pre and post Go-Live experiences, as well as implementations. Throughout, there was a key focus on important feedback, recommendations and insights of what to do and what not to do. Through these topics, expected issues and operational top tips were highlighted. Richard Collins provided some great advice when discussing the preparation for Go-Live, he stated how GOSH had a, “view that it was one team, that was part of our culture” certainly at Go-Live.
He added that the organisation had pulled together while focusing on how, “the first few weeks of any Go-Live are really challenging”.
He said, “It doesn’t matter how good you prepare, it is really difficult to take organisations through this level of change and so having that ‘everyone pulling together’ mentality is really important.
Sarah Newcombe also emphasised the importance of “getting everybody on board, believing they are going to the same target” of having better patient workflows and better visibility for patients.
Listen to the full webinar here:
Digital Dispatches: Episode 27 – GOSH experience of Epic implementation – YouTube