My Care

My Care gives you greater control over your healthcare by providing you with personalised and secure online access to specific parts of your medical records.

Through My Care you can access information like your medications, appointments and some test results.

It is free to use, and it is optional. You can continue interacting with healthcare services via traditional methods – letters, phone calls, etc.

For information to be accessible to a patient it must first be inputted into the encompass system.

South Eastern Trust (SEHSCT) was first to implement the encompass system in November 2023, Belfast Trust (BHSCT) began using the system in June 2024 and Northern Trust (NHSCT) went live in November 2024. Members of the public interacting with SEHSCT, BHSCT and NHSCT services are able to access information on their patient record.

Patients accessing services in other Trusts will not have information available on My Care until that Trust begins using encompass.

Northern Trust (NHSCT) will begin using encompass in November 2024 and Southern Trust (SHSCT) and Western Trust (WHSCT) will begin using encompass in May 2025.

Accessing My Care

You will need to have an active nidirect account to access to My Care.

For more information on this please visit – Identity assurance | nidirect

If you already have a nidirect account you can visit the My Care page here.

For further FAQs about My Care please click here.

A guide to ‘How to log-in to My Care is available here

Important information

My Care will not hold historical medical information dating before November 23.

Information on General Practice interactions will not be available via My Care.

My Care is an evolving system. It will change and develop based on patient experience and improving technology.

Contact information

For My Care queries, please email our Helpdesk on mycarehelpdesk@hscni.net or call 028 9536 8180